SHIPPING & CORONAVIRUS EFFECT UPDATE 🚨
In light of the ongoing coronavirus (COVID-19) pandemic, our hearts and prayers go out to all of those who have been affected.

Due to the impact of the COVID-19, some areas into a "lockdown", our shipping times are slower than usual ship times. Recently the order processing time is 4-8days.

Standard shipping: US$0.00 – US$28.00 Shipping fee is US$4.9
USD 28.00 and above (free)
Expedited Shipping: Shipping fee is $19.99


Delivery time is generally within 16-22 days after delivery.(Four weeks)
For US citizens
your order will take between 16 to 22 days to arrive at your doorstep once your order is dispatched.
For Russia
your order will take between 20 to 30 days to arrive at your doorstep once your order is dispatched.
For Canada
your order will take between 18 to 22 days to arrive at your doorstep once your order is dispatched.
For Australia
your order will take between 16 to 25+ days to arrive at your doorstep once your order is dispatched.
For UK Germany France Netherlands
your order will take between 18 to 25+ days to arrive at your doorstep once your order is dispatched.
For HK, Japan, Korea
your order will take between 16 to 20+ days to arrive at your doorstep once your order is dispatched.

You will receive tracking information of your parcel by email between 5 to 7 business days of ordering.

If you have any questions or you change your mind please contact us feel free, our email is support@maener.com our Instagram @maenerofficial

WHERE CAN I FIND MY TRACKING NUMBER?
All tracking will be available once the item arrives in the destination country! Once the item arrives we will be able to update you with the tracking number.

WHEN WILL YOU SHIP MY ORDER?
Your order will ship out as soon as it’s processed by our warehouse.

Our order processing times are:
5-7 Business Days Depending On Product Design and Item. Most of our items are made upon order to ensure the best quality for our customers!

MY ORDER STATUS SAYS “DELIVERED” BUT I HAVE NOT RECEIVED IT.
Please contact us at support@maener.com
We will help you get your package

THERE’S SOMETHING WRONG WITH MY ORDER.
Please email us or message us on Facebook of Instagram.
We for the quickest reply!

HOW LONG DOES IT TAKE FOR A RETURN/EXCHANGE TO BE COMPLETED?
We typically process returns/exchanges within 48 hours upon receiving your package.


INTERNATIONAL CUSTOMERS

WHY ISN’T THIS PRODUCT AVAILABLE TO SHIP TO MY COUNTRY?
Due to our licensing agreements, some of our licensed products are limited to select countries.

DO YOU SHIP INTERNATIONALLY?
We currently ship to over 50 countries!

HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Shipping times vary depending on your country of residence and the shipping method you select.

WILL I NEED TO PAY DUTIES AND TAXES?
Shipping is free, but the customs tax on international shipments are the customer’s responsibility and vary depending on the country.