SHIPPING & CORONAVIRUS EFFECT UPDATE 🚨
In light of the ongoing coronavirus (COVID-19) pandemic, our hearts and prayers go out to all of those who have been affected.
Due to the impact of the COVID-19, some areas into a "lockdown", our shipping times are slower than usual ship times. Recently the order processing time is 4-8days.
Standard shipping: US$0.00 – US$28.00 Shipping fee is US$4.9
USD 28.00 and above (free)
Expedited Shipping: Shipping fee is $19.99
Delivery time is generally within 16-22 days after delivery.（Four weeks）
For US citizens
your order will take between 16 to 22 days to arrive at your doorstep once your order is dispatched.
your order will take between 20 to 30 days to arrive at your doorstep once your order is dispatched.
your order will take between 18 to 22 days to arrive at your doorstep once your order is dispatched.
your order will take between 16 to 25+ days to arrive at your doorstep once your order is dispatched.
For UK Germany France Netherlands
your order will take between 18 to 25+ days to arrive at your doorstep once your order is dispatched.
For HK, Japan, Korea
your order will take between 16 to 20+ days to arrive at your doorstep once your order is dispatched.
You will receive tracking information of your parcel by email between 5 to 7 business days of ordering.
If you have any questions or you change your mind please contact us feel free, our email is firstname.lastname@example.org our Instagram @maenerofficial
WHERE CAN I FIND MY TRACKING NUMBER?
All tracking will be available once the item arrives in the destination country! Once the item arrives we will be able to update you with the tracking number.
WHEN WILL YOU SHIP MY ORDER?
Your order will ship out as soon as it’s processed by our warehouse.
Our order processing times are:
5-7 Business Days Depending On Product Design and Item. Most of our items are made upon order to ensure the best quality for our customers!
MY ORDER STATUS SAYS “DELIVERED” BUT I HAVE NOT RECEIVED IT.
Please contact us at email@example.com
We will help you get your package
THERE’S SOMETHING WRONG WITH MY ORDER.
Please email us or message us on Facebook of Instagram.
We for the quickest reply!
HOW LONG DOES IT TAKE FOR A RETURN/EXCHANGE TO BE COMPLETED?
We typically process returns/exchanges within 48 hours upon receiving your package.
WHY ISN’T THIS PRODUCT AVAILABLE TO SHIP TO MY COUNTRY?
Due to our licensing agreements, some of our licensed products are limited to select countries.
DO YOU SHIP INTERNATIONALLY?
We currently ship to over 50 countries!
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Shipping times vary depending on your country of residence and the shipping method you select.
WILL I NEED TO PAY DUTIES AND TAXES?
Shipping is free, but the customs tax on international shipments are the customer’s responsibility and vary depending on the country.
We want you to fall in love with your purchase and we continually strive to deliver the highest quality products possible. If for some reason, you are not completely satisfied with your purchase, you may return it for REFUND or EXCHANGE it for another style within 30 days of receiving your order.
Merchandise must be returned within 30 days of receipt.
Merchandise must be unworn and unwashed.
Merchandise must have all original tags attached.
Customers may begin the return process by contacting us at firstname.lastname@example.org, stating reason for return.
Exchanges and returns for store credit will be processed free of charge. Returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $4.99, which will be deducted from the amount to be refunded . The shipping back charges are non-refundable.
To begin your return or exchange, please contact us at email@example.com
To return or exchange an item please follow the steps below:
Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
Mail your return to address provided to you via email.
Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.
Refunds will be processed within approximately 2 to 5 business days after we receive your return.
- The shipping back charges charges are non-refundable.
- Import duties/taxes and customs fees are non-refundable.
- All refunds are subject to a $4.99 processing & handling fee, which will be deducted from your refund amount.
Thank you for your understanding and continued support. We love, and appreciate each and every one of you.